Health and Life Care

The wellbeing of the people begins with good health, so public health is one key area of apprehension in VFS Capital for the all-inclusive upliftment of the impoverished population. VFS Capital has undertaken multi-level sustainable initiatives to improve public health across the geographies through constructing and renovating health infrastructures and sensitization of public awareness about health and hygiene. During the Covid-19 pandemic comprehending the severity of the situation, VFS Capital has introduced the "Doctor on Call" plan, a tech-led, digitalized medical service for free consultations, prescriptions from qualified doctors, and other related instructions only at a nominal yearly cost of Rs. 365 for its customers and their families.

VFS Capital’s tech-led sustainable medical solution is another rewarding step toward effective digital integration and making the service available to underprivileged people. The medical consultation plan covers the entire family of the borrowers at a token amount of Rs.1 per day.

Susmita Biswas, 30, from Konnagar, Hoogly, West Bengal, is among the countless borrowers who leverage VFS Capitals' "Doctor on call" facility. Susmita received a microloan from VFS's Mahkla branch to purchase a Toto (battery-driven automatic rickshaw) and embarked on her journey towards financial self-sufficiency. She earns a living for her family, performs daily household duties and takes care of her two children, husband, and in-laws. Her health started deteriorating due to continual lower back and knee pain in May 2022. It was unimaginable for her to forfeit a day's livelihood to visit a doctor as the nearest hospital was far from home.

She opted for VFS Capital's medical consultation service, "Doctor on Call", through which she received a doctor's consultation over the phone, a prescription sent to her via text message, and she clarified all her doubts and obtained necessary instructions regarding the usage of medicines.

"I am much better now and can handle light work at home," says Susmita, who is gradually regaining her health. Susmita and numerous other women like her are grateful to VFS Capital for its all-inclusive medical service to provide their entire families with a convenient, effective digital solution.

VFS Capital is about to launch e-clinics to provide digitally integrated medical test solutions through community health advisors who will enable customers to connect with the doctors in a video call via company-provided tablets. VFS Capital is committed to bringing qualitative transformation in the lives of the underprivileged segment through a holistic approach that consolidates the health and wellbeing of the people.